Privacy Policy

Pri­vacy Policy of
This Web­site col­lects some Per­son­al Data from its Users.


Own­er and Data Con­trol­ler
Anneke Bokern
Utrechtsed­warsstraat 30B
1017 WG Amsterdam


Own­er con­tact email:


Types of Data col­lec­ted
Among the types of Per­son­al Data that this Web­site col­lects, by itself or through third parties, there are: first name; last name; phone num­ber; com­pany name; coun­try; email address; city; Cook­ies; Usage Data; vari­ous types of Data.


Com­plete details on each type of Per­son­al Data col­lec­ted are provided in the ded­ic­ated sec­tions of this pri­vacy policy or by spe­cif­ic explan­a­tion texts dis­played pri­or to the Data col­lec­tion.
Per­son­al Data may be freely provided by the User, or, in case of Usage Data, col­lec­ted auto­mat­ic­ally when using this Web­site.
Unless spe­cified oth­er­wise, all Data reques­ted by this Web­site is man­dat­ory and fail­ure to provide this Data may make it impossible for this Web­site to provide its ser­vices. In cases where this Web­site spe­cific­ally states that some Data is not man­dat­ory, Users are free not to com­mu­nic­ate this Data without con­sequences to the avail­ab­il­ity or the func­tion­ing of the Ser­vice.
Users who are uncer­tain about which Per­son­al Data is man­dat­ory are wel­come to con­tact the Own­er.
Any use of Cook­ies – or of oth­er track­ing tools – by this Web­site or by the own­ers of third-party ser­vices used by this Web­site serves the pur­pose of provid­ing the Ser­vice required by the User, in addi­tion to any oth­er pur­poses described in the present doc­u­ment and in the Cook­ie Policy, if available.


Users are respons­ible for any third-party Per­son­al Data obtained, pub­lished or shared through this Web­site and con­firm that they have the third party’s con­sent to provide the Data to the Owner.


Mode and place of pro­cessing the Data


Meth­ods of pro­cessing
The Own­er takes appro­pri­ate secur­ity meas­ures to pre­vent unau­thor­ized access, dis­clos­ure, modi­fic­a­tion, or unau­thor­ized destruc­tion of the Data.
The Data pro­cessing is car­ried out using com­puters and/or IT enabled tools, fol­low­ing organ­iz­a­tion­al pro­ced­ures and modes strictly related to the pur­poses indic­ated. In addi­tion to the Own­er, in some cases, the Data may be access­ible to cer­tain types of per­sons in charge, involved with the oper­a­tion of this Web­site (admin­is­tra­tion, sales, mar­ket­ing, leg­al, sys­tem admin­is­tra­tion) or extern­al parties (such as third-party tech­nic­al ser­vice pro­viders, mail car­ri­ers, host­ing pro­viders, IT com­pan­ies, com­mu­nic­a­tions agen­cies) appoin­ted, if neces­sary, as Data Pro­cessors by the Own­er. The updated list of these parties may be reques­ted from the Own­er at any time.


Leg­al basis of pro­cessing
The Own­er may pro­cess Per­son­al Data relat­ing to Users if one of the fol­low­ing applies:


Users have giv­en their con­sent for one or more spe­cif­ic pur­poses. Note: Under some legis­la­tions the Own­er may be allowed to pro­cess Per­son­al Data until the User objects to such pro­cessing (“opt-out”), without hav­ing to rely on con­sent or any oth­er of the fol­low­ing leg­al bases. This, how­ever, does not apply, whenev­er the pro­cessing of Per­son­al Data is sub­ject to European data pro­tec­tion law;
pro­vi­sion of Data is neces­sary for the per­form­ance of an agree­ment with the User and/or for any pre-con­trac­tu­al oblig­a­tions there­of;
pro­cessing is neces­sary for com­pli­ance with a leg­al oblig­a­tion to which the Own­er is subject;

pro­cessing is related to a task that is car­ried out in the pub­lic interest or in the exer­cise of offi­cial author­ity ves­ted in the Own­er;
pro­cessing is neces­sary for the pur­poses of the legit­im­ate interests pur­sued by the Own­er or by a third party.
In any case, the Own­er will gladly help to cla­ri­fy the spe­cif­ic leg­al basis that applies to the pro­cessing, and in par­tic­u­lar wheth­er the pro­vi­sion of Per­son­al Data is a stat­utory or con­trac­tu­al require­ment, or a require­ment neces­sary to enter into a contract.



The Data is pro­cessed at the Own­er­’s oper­at­ing offices and in any oth­er places where the parties involved in the pro­cessing are located.

Depend­ing on the User­’s loc­a­tion, data trans­fers may involve trans­fer­ring the User­’s Data to a coun­try oth­er than their own. To find out more about the place of pro­cessing of such trans­ferred Data, Users can check the sec­tion con­tain­ing details about the pro­cessing of Per­son­al Data.

Users are also entitled to learn about the leg­al basis of Data trans­fers to a coun­try out­side the European Uni­on or to any inter­na­tion­al organ­iz­a­tion gov­erned by pub­lic inter­na­tion­al law or set up by two or more coun­tries, such as the UN, and about the secur­ity meas­ures taken by the Own­er to safe­guard their Data.

If any such trans­fer takes place, Users can find out more by check­ing the rel­ev­ant sec­tions of this doc­u­ment or inquire with the Own­er using the inform­a­tion provided in the con­tact section.


Reten­tion time
Per­son­al Data shall be pro­cessed and stored for as long as required by the pur­pose they have been col­lec­ted for.


Per­son­al Data col­lec­ted for pur­poses related to the per­form­ance of a con­tract between the Own­er and the User shall be retained until such con­tract has been fully per­formed.
Per­son­al Data col­lec­ted for the pur­poses of the Owner’s legit­im­ate interests shall be retained as long as needed to ful­fill such pur­poses. Users may find spe­cif­ic inform­a­tion regard­ing the legit­im­ate interests pur­sued by the Own­er with­in the rel­ev­ant sec­tions of this doc­u­ment or by con­tact­ing the Own­er.
The Own­er may be allowed to retain Per­son­al Data for a longer peri­od whenev­er the User has giv­en con­sent to such pro­cessing, as long as such con­sent is not with­drawn. Fur­ther­more, the Own­er may be obliged to retain Per­son­al Data for a longer peri­od whenev­er required to do so for the per­form­ance of a leg­al oblig­a­tion or upon order of an authority.

Once the reten­tion peri­od expires, Per­son­al Data shall be deleted. There­fore, the right to access, the right to eras­ure, the right to rec­ti­fic­a­tion and the right to data port­ab­il­ity can­not be enforced after expir­a­tion of the reten­tion period.

The pur­poses of pro­cessing
The Data con­cern­ing the User is col­lec­ted to allow the Own­er to provide its Ser­vice, com­ply with its leg­al oblig­a­tions, respond to enforce­ment requests, pro­tect its rights and interests (or those of its Users or third parties), detect any mali­cious or fraud­u­lent activ­ity, as well as the fol­low­ing: Con­tact­ing the User, Ana­lyt­ics, Data trans­fer out­side the EU, Inter­ac­tion with data col­lec­tion plat­forms and oth­er third parties, Inter­ac­tion with extern­al social net­works and plat­forms and Plat­form ser­vices and hosting.

For spe­cif­ic inform­a­tion about the Per­son­al Data used for each pur­pose, the User may refer to the sec­tion “Detailed inform­a­tion on the pro­cessing of Per­son­al Data”.

Detailed inform­a­tion on the pro­cessing of Per­son­al Data
Per­son­al Data is col­lec­ted for the fol­low­ing pur­poses and using the fol­low­ing services:


The ser­vices con­tained in this sec­tion enable the Own­er to mon­it­or and ana­lyze web traffic and can be used to keep track of User behavior.

Google Ana­lyt­ics (Google Inc.)
Google Ana­lyt­ics is a web ana­lys­is ser­vice provided by Google Inc. (“Google”). Google util­izes the Data col­lec­ted to track and exam­ine the use of this Web­site, to pre­pare reports on its activ­it­ies and share them with oth­er Google ser­vices.
Google may use the Data col­lec­ted to con­tex­tu­al­ize and per­son­al­ize the ads of its own advert­ising net­work.
Per­son­al Data pro­cessed: Cook­ies; Usage Data.

Place of pro­cessing: United States – Pri­vacy Policy – Opt Out.

Data Trans­fer Out­side the EU
The Own­er is allowed to trans­fer Per­son­al Data col­lec­ted with­in the EU to third coun­tries (i.e. any coun­try not part of the EU) only pur­su­ant to a spe­cif­ic leg­al basis. Any such Data trans­fer is based on one of the leg­al bases described below.
Users can inquire with the Own­er to learn which leg­al basis applies to which spe­cif­ic service.

Data trans­fer abroad based on stand­ard con­trac­tu­al clauses (this Web­site)
If this is the leg­al basis, the trans­fer of Per­son­al Data from the EU to third coun­tries is car­ried out by the Own­er accord­ing to “stand­ard con­trac­tu­al clauses” provided by the European Com­mis­sion.
This means that Data recip­i­ents have com­mit­ted to pro­cess Per­son­al Data in com­pli­ance with the data pro­tec­tion stand­ards set forth by EU data pro­tec­tion legis­la­tion. For fur­ther inform­a­tion, Users are reques­ted to con­tact the Own­er through the con­tact details provided in the present doc­u­ment.
Per­son­al Data pro­cessed: vari­ous types of Data.

Inter­ac­tion with extern­al social net­works and plat­forms
This type of ser­vice allows inter­ac­tion with social net­works or oth­er extern­al plat­forms dir­ectly from the pages of this Web­site.
The inter­ac­tion and inform­a­tion obtained through this Web­site are always sub­ject to the User’s pri­vacy set­tings for each social net­work.
This type of ser­vice might still col­lect traffic data for the pages where the ser­vice is installed, even when Users do not use it.
It is recom­men­ded to log out from the respect­ive ser­vices in order to make sure that the pro­cessed data on this Web­site isn’t being con­nec­ted back to the User’s profile.

Face­book Like but­ton and social wid­gets (Face­book, Inc.)
The Face­book Like but­ton and social wid­gets are ser­vices allow­ing inter­ac­tion with the Face­book social net­work provided by Face­book, Inc.
Per­son­al Data pro­cessed: Cook­ies; Usage Data.

Place of pro­cessing: United States – Pri­vacy Policy.

Twit­ter Tweet but­ton and social wid­gets (Twit­ter, Inc.)
The Twit­ter Tweet but­ton and social wid­gets are ser­vices allow­ing inter­ac­tion with the Twit­ter social net­work provided by Twit­ter, Inc.
Per­son­al Data pro­cessed: Cook­ies; Usage Data.

Place of pro­cessing: United States – Pri­vacy Policy.

Con­tact­ing the User
Con­tact form (this Web­site)
By filling in the con­tact form with their Data, the User author­izes this Web­site to use these details to reply to requests for inform­a­tion, quotes or any oth­er kind of request as indic­ated by the form’s head­er.
Per­son­al Data pro­cessed: city; com­pany name; coun­try; email address; first name; last name; phone number.

Inter­ac­tion with Data Col­lec­tion Plat­forms and oth­er third parties
This type of ser­vice allows Users to inter­act with data col­lec­tion plat­forms or oth­er ser­vices dir­ectly from the pages of this Web­site for the pur­pose of sav­ing and reusing data.
If one of these ser­vices is installed, it may col­lect brows­ing and Usage Data in the pages where it is installed, even if the Users do not act­ively use the service.

Wufoo Wid­get (Wufoo Inc.)
The Wufoo wid­get is a ser­vice for inter­act­ing with the Wufoo data col­lec­tion plat­form provided by Wufoo Inc.
Per­son­al Data pro­cessed: Cook­ies; Usage Data.

Place of pro­cessing: United States – Pri­vacy Policy.

Plat­form Ser­vices and Host­ing
These ser­vices have the pur­pose of host­ing and run­ning key com­pon­ents of this Web­site, there­fore allow­ing the pro­vi­sion of this Web­site from with­in a uni­fied plat­form. Such plat­forms provide a wide range of tools to the Own­er – e.g. ana­lyt­ics, user regis­tra­tion, com­ment­ing, data­base man­age­ment, e‑commerce, pay­ment pro­cessing – that imply the col­lec­tion and hand­ling of Per­son­al Data. Some of these ser­vices work through geo­graph­ic­ally dis­trib­uted serv­ers, mak­ing it dif­fi­cult to determ­ine the actu­al loc­a­tion where the Per­son­al Data are stored. (Auto­mat­tic Inc.) is a plat­form provided by Auto­mat­tic Inc. that allows the Own­er to build, run and host this Web­site.
Per­son­al Data pro­cessed: vari­ous types of Data as spe­cified in the pri­vacy policy of the service.

Place of pro­cessing: United States – Pri­vacy Policy.

Fur­ther Inform­a­tion about Per­son­al Data
Selling Goods and Ser­vices Online
The Per­son­al Data col­lec­ted are used to provide the User with ser­vices or to sell goods, includ­ing pay­ment and pos­sible deliv­ery.
The Per­son­al Data col­lec­ted to com­plete the pay­ment may include the cred­it card, the bank account used for the trans­fer, or any oth­er means of pay­ment envis­aged. The kind of Data col­lec­ted by this Web­site depends on the pay­ment sys­tem used.

The rights of Users
Users may exer­cise cer­tain rights regard­ing their Data pro­cessed by the Owner.

In par­tic­u­lar, Users have the right to do the following:

With­draw their con­sent at any time. Users have the right to with­draw con­sent where they have pre­vi­ously giv­en their con­sent to the pro­cessing of their Per­son­al Data.
Object to pro­cessing of their Data. Users have the right to object to the pro­cessing of their Data if the pro­cessing is car­ried out on a leg­al basis oth­er than con­sent. Fur­ther details are provided in the ded­ic­ated sec­tion below.
Access their Data. Users have the right to learn if Data is being pro­cessed by the Own­er, obtain dis­clos­ure regard­ing cer­tain aspects of the pro­cessing and obtain a copy of the Data under­go­ing pro­cessing.
Veri­fy and seek rec­ti­fic­a­tion. Users have the right to veri­fy the accur­acy of their Data and ask for it to be updated or cor­rec­ted.
Restrict the pro­cessing of their Data. Users have the right, under cer­tain cir­cum­stances, to restrict the pro­cessing of their Data. In this case, the Own­er will not pro­cess their Data for any pur­pose oth­er than stor­ing it.
Have their Per­son­al Data deleted or oth­er­wise removed. Users have the right, under cer­tain cir­cum­stances, to obtain the eras­ure of their Data from the Own­er.
Receive their Data and have it trans­ferred to anoth­er con­trol­ler. Users have the right to receive their Data in a struc­tured, com­monly used and machine read­able format and, if tech­nic­ally feas­ible, to have it trans­mit­ted to anoth­er con­trol­ler without any hindrance. This pro­vi­sion is applic­able provided that the Data is pro­cessed by auto­mated means and that the pro­cessing is based on the User­’s con­sent, on a con­tract which the User is part of or on pre-con­trac­tu­al oblig­a­tions there­of.
Lodge a com­plaint. Users have the right to bring a claim before their com­pet­ent data pro­tec­tion author­ity.
Details about the right to object to pro­cessing
Where Per­son­al Data is pro­cessed for a pub­lic interest, in the exer­cise of an offi­cial author­ity ves­ted in the Own­er or for the pur­poses of the legit­im­ate interests pur­sued by the Own­er, Users may object to such pro­cessing by provid­ing a ground related to their par­tic­u­lar situ­ation to jus­ti­fy the objection.

Users must know that, how­ever, should their Per­son­al Data be pro­cessed for dir­ect mar­ket­ing pur­poses, they can object to that pro­cessing at any time without provid­ing any jus­ti­fic­a­tion. To learn, wheth­er the Own­er is pro­cessing Per­son­al Data for dir­ect mar­ket­ing pur­poses, Users may refer to the rel­ev­ant sec­tions of this document.

How to exer­cise these rights
Any requests to exer­cise User rights can be dir­ec­ted to the Own­er through the con­tact details provided in this doc­u­ment. These requests can be exer­cised free of charge and will be addressed by the Own­er as early as pos­sible and always with­in one month.

Addi­tion­al inform­a­tion about Data col­lec­tion and pro­cessing
Leg­al action
The User­’s Per­son­al Data may be used for leg­al pur­poses by the Own­er in Court or in the stages lead­ing to pos­sible leg­al action arising from improp­er use of this Web­site or the related Ser­vices.
The User declares to be aware that the Own­er may be required to reveal per­son­al data upon request of pub­lic authorities.

Addi­tion­al inform­a­tion about User­’s Per­son­al Data
In addi­tion to the inform­a­tion con­tained in this pri­vacy policy, this Web­site may provide the User with addi­tion­al and con­tex­tu­al inform­a­tion con­cern­ing par­tic­u­lar Ser­vices or the col­lec­tion and pro­cessing of Per­son­al Data upon request.

Sys­tem logs and main­ten­ance
For oper­a­tion and main­ten­ance pur­poses, this Web­site and any third-party ser­vices may col­lect files that record inter­ac­tion with this Web­site (Sys­tem logs) use oth­er Per­son­al Data (such as the IP Address) for this purpose.

Inform­a­tion not con­tained in this policy
More details con­cern­ing the col­lec­tion or pro­cessing of Per­son­al Data may be reques­ted from the Own­er at any time. Please see the con­tact inform­a­tion at the begin­ning of this document.

How “Do Not Track” requests are handled
This Web­site does not sup­port “Do Not Track” requests.
To determ­ine wheth­er any of the third-party ser­vices it uses hon­or the “Do Not Track” requests, please read their pri­vacy policies.

Changes to this pri­vacy policy
The Own­er reserves the right to make changes to this pri­vacy policy at any time by noti­fy­ing its Users on this page and pos­sibly with­in this Web­site and/or — as far as tech­nic­ally and leg­ally feas­ible — send­ing a notice to Users via any con­tact inform­a­tion avail­able to the Own­er. It is strongly recom­men­ded to check this page often, refer­ring to the date of the last modi­fic­a­tion lis­ted at the bottom.

Should the changes affect pro­cessing activ­it­ies per­formed on the basis of the User’s con­sent, the Own­er shall col­lect new con­sent from the User, where required.

Defin­i­tions and Leg­al Ref­er­ences
Per­son­al Data (or Data)
Any inform­a­tion that dir­ectly, indir­ectly, or in con­nec­tion with oth­er inform­a­tion — includ­ing a per­son­al iden­ti­fic­a­tion num­ber — allows for the iden­ti­fic­a­tion or iden­ti­fi­ab­il­ity of a nat­ur­al person.

Usage Data
Inform­a­tion col­lec­ted auto­mat­ic­ally through this Web­site (or third-party ser­vices employed in this Web­site), which can include: the IP addresses or domain names of the com­puters util­ized by the Users who use this Web­site, the URI addresses (Uni­form Resource Iden­ti­fi­er), the time of the request, the meth­od util­ized to sub­mit the request to the serv­er, the size of the file received in response, the numer­ic­al code indic­at­ing the status of the server­’s answer (suc­cess­ful out­come, error, etc.), the coun­try of ori­gin, the fea­tures of the browser and the oper­at­ing sys­tem util­ized by the User, the vari­ous time details per vis­it (e.g., the time spent on each page with­in the Applic­a­tion) and the details about the path fol­lowed with­in the Applic­a­tion with spe­cial ref­er­ence to the sequence of pages vis­ited, and oth­er para­met­ers about the device oper­at­ing sys­tem and/or the User­’s IT environment.

The indi­vidu­al using this Web­site who, unless oth­er­wise spe­cified, coin­cides with the Data Subject.

Data Sub­ject
The nat­ur­al per­son to whom the Per­son­al Data refers.

Data Pro­cessor (or Data Super­visor)
The nat­ur­al or leg­al per­son, pub­lic author­ity, agency or oth­er body which pro­cesses Per­son­al Data on behalf of the Con­trol­ler, as described in this pri­vacy policy.

Data Con­trol­ler (or Own­er)
The nat­ur­al or leg­al per­son, pub­lic author­ity, agency or oth­er body which, alone or jointly with oth­ers, determ­ines the pur­poses and means of the pro­cessing of Per­son­al Data, includ­ing the secur­ity meas­ures con­cern­ing the oper­a­tion and use of this Web­site. The Data Con­trol­ler, unless oth­er­wise spe­cified, is the Own­er of this Website.

This Web­site (or this Applic­a­tion)
The means by which the Per­son­al Data of the User is col­lec­ted and processed.

The ser­vice provided by this Web­site as described in the rel­at­ive terms (if avail­able) and on this site/application.

European Uni­on (or EU)
Unless oth­er­wise spe­cified, all ref­er­ences made with­in this doc­u­ment to the European Uni­on include all cur­rent mem­ber states to the European Uni­on and the European Eco­nom­ic Area.

Cook­ies are Track­ers con­sist­ing of small sets of data stored in the User­’s browser.

Track­er indic­ates any tech­no­logy — e.g Cook­ies, unique iden­ti­fi­ers, web beacons, embed­ded scripts, e‑tags and fin­ger­print­ing — that enables the track­ing of Users, for example by access­ing or stor­ing inform­a­tion on the User’s device.

Leg­al inform­a­tion
This pri­vacy state­ment has been pre­pared based on pro­vi­sions of mul­tiple legis­la­tions, includ­ing Art. 13/14 of Reg­u­la­tion (EU) 2016/679 (Gen­er­al Data Pro­tec­tion Regulation).

This pri­vacy policy relates solely to this Web­site, if not stated oth­er­wise with­in this document.

Your health is our top priority! Our tours take place in the open air, with 1,50 metre safety distance between participants and max. 15 participants per guide. A user-friendly and hygienic audioguide system is available and can be used with your own headphones.