Fre­quently Asked Questions

Book­ing Process

Once we receive your brief­ing, we pre­pare a quote and a draft pro­gramme. After con­firm­a­tion, we reserve guides and make neces­sary book­ings. The invoice is issued four weeks before the tour, and the guide’s con­tact details are shared a few days prior.

We only organ­ize tours for entire groups and don’t offer open tours that par­ti­cipants can join. If you’re inter­ested in a private tour for a small group, check out cityloop.nl

Our max­im­um group size per guide is 25 per­sons. In the city centre of Ams­ter­dam there’s a muni­cip­al reg­u­la­tion lim­it­ing groups to max. 15 per­sons per guide. By bike our max­im­um is also 15 per­sons per guide. We can handle groups up to ca. 200 persons.

After con­firm­a­tion the tour pro­gramme and price are fixed. If you’d like to make changes, let us know and we will see what we can do. If the book­ing includes ser­vices which are cal­cu­lated per per­son, such as entrance tick­ets or res­taur­ant reser­va­tions, the num­ber of par­ti­cipants can be changed until 4 weeks before the tour.

You will receive an invoice ca. 4 weeks before the tour. Pay­ment can be made by (inter­na­tion­al) bank trans­fer. We don’t accept cred­it cards or cash payment.

Can­cel­la­tion is free until 4 weeks before the first tour day. After­wards the fol­low­ing can­cel­la­tion fees apply:

50% for can­cel­la­tion with­in 30 days before the first tour day

75% for can­cel­la­tion with­in 10 days before the first tour day

90% for can­cel­la­tion with­in 5 days before the first tour day

Tours and Programmes

We oper­ate in Ams­ter­dam, Rot­ter­dam, Utrecht, Almere, and Eind­hoven. Each city show­cases a dis­tinct archi­tec­tur­al and urb­an theme — from water­front redevel­op­ment in Ams­ter­dam to post-war recon­struc­tion in Rot­ter­dam or design-driv­en trans­form­a­tion in Eindhoven.

We offer half-day (3 hours), full-day (7 hours), and multi-day pro­grammes. Options include:
Guided Tours with fixed itin­er­ar­ies,
Premi­um Cus­tom Tours tailored to spe­cif­ic pro­fes­sion­al themes,
Lec­tures, team-build­ing activ­it­ies, or spe­cial vis­its (e.g., meet­ings with archi­tects, private build­ings, or dinners).

Abso­lutely. Premi­um Tours are designed around your group’s focus — from sus­tain­able hous­ing to water­front devel­op­ment. After your brief­ing, we pre­pare a pro­gramme pro­pos­al and adjust it accord­ing to your feedback.

We devel­op and organ­ise tours for spe­cial­ist groups, but also for non-pro­fes­sion­als inter­ested in archi­tec­ture. Our tar­get group includes archi­tec­ture firms, pro­ject developers, muni­cip­al­it­ies and loc­al author­it­ies, stu­dents, archi­tects’ asso­ci­ations, but also art clubs and cul­tur­al tour groups.

Our guides speak Eng­lish, Dutch, Ger­man, French and Japanese.

The start­ing points of our tours are flex­ible and depend on the pro­gramme. We will find the ideal start­ing point in con­sulta­tion with you. You will be informed about the exact loc­a­tion in the quote and again by mail before the tour.

Of course, that’s pos­sible. The tours on the web­site are half-day mod­ules, which we can com­bine into full day or mul­tiple day tours. Mer­ging two tours is also pos­sible, if the loc­a­tions aren’t too far apart. Just let us know and we’ll check.

We always aim to include vis­its of pub­licly access­ible interi­ors in our tours, depend­ing on route and tim­ing. We can also arrange vis­its of private apart­ments and oth­er interi­ors. These can be booked as add-ons for your tour.

Yes, we also offer lec­tures and talks about urb­an devel­op­ment in the Neth­er­lands. These can take place at your hotel or in a lec­ture room, which we rent for the occa­sion. We also hold online lec­tures, e.g. as pre-trip pre­par­a­tion. Ask us about the possibilities!

Trans­port and Restaurants

Of course, we’re Dutch after all! In order to ensure safety and swift move­ment around town, the max­im­um num­ber of par­ti­cipants on bike tours is 15 per­sons per guide. Please be aware that hel­mets are not oblig­at­ory in the Neth­er­lands. A lim­ited num­ber of hel­mets is avail­able at rent­al shops.

We can take care of all reser­va­tions. For busses, boats and water­tax­is, we cooper­ate with a loc­al agency. For bikes, we can point you to the nearest rent­al shop or make a reser­va­tion for you. Many hotels have their own bikes, so that might also be worth check­ing out.

For lunch or cof­fee dur­ing a tour, we always find the best place on the route and make the reser­va­tion. For din­ner, we can send you a list of recom­men­ded res­taur­ants with capa­city for groups.

You can pay by deb­it card or cred­it card, dir­ectly at the café or res­taur­ant. In the Neth­er­lands, cash is rather uncom­mon. It’s also not com­mon to pay sep­ar­ately, so one per­son should settle the bill for the whole group.

In gen­er­al, the tour always take place, rain or shine. If you’re not com­fort­able with the weath­er, let the guide know. He or she will dis­cuss the altern­at­ives with you and find a plan B, if necessary.

We always plan cof­fee and lunch breaks with toi­let facil­it­ies dur­ing the tours. But if it’s urgent, your guide will try to find a solution.

Please inform us in advance, then we’ll check if the selec­ted tour is suit­able or if we can arrange some kind of sup­port for you.

Guides

All tours are led by qual­i­fied loc­al archi­tects, urb­an plan­ners, or spe­cial­ist authors. They provide expert insights into design con­cepts, urb­an devel­op­ment, and the con­text of Dutch archi­tec­ture. Check out our team here. We aim to match our guides with the group, depend­ing on lan­guage, interests, busi­ness field etc. We will let you know the name of your guide(s) a few weeks before the tour.

We aim to assign the same guide(s) to a group on all tour days, although in high sea­son there may be exceptions.

The guide waits for you at the start­ing point. You will receive his or her mobile num­ber before the tour, so you can find each oth­er if neces­sary. We will also ask you for the mobile num­ber of a par­ti­cipant, which we give to the guide, just in case.

We’re always look­ing for qual­i­fied and enthu­si­ast­ic guides. You can find more inform­a­tion on this page.

Oth­er ques­tions? Send us an email!